Valki Privacy Policy — Your information How Your Data Is Protected

Valki online betting and casino platform ("Valki", "we") takes your privacy seriously. This Privacy Policy ("Policy") explains what information Valki collects about you, why it is collected, how it is used, and what rights you have.

We believe transparency is the foundation of trust. That is why this policy is written in plain language — free of legal jargon. By using Valki, you indicate your acceptance of this Policy.

This policy applies to:

• On the Valki website (valki.onl) and all associated pages
• Valki mobile app (Android and iOS)
• Across all Valki services and features
• Through Valki's customer support channels

Valki collects only the information that is strictly necessary — nothing beyond what is required to provide the service. The list below details exactly what we collect:

Valki uses your information only for specific, lawful purposes. The purpose of each use is clearly outlined below:

• Account management: Creating, verifying, and maintaining your profile.
• Payment Processing: Processing deposits and withdrawals securely.
• Improving service quality: Analyzing data to improve your experience.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal obligations: Meeting regulatory requirements.
• Contact: Service updates, security alerts, and promotional information (with your consent).
• Responsible Gaming: Identifying unusual gaming patterns to provide support.

Valki never sells or rents your information to third parties for advertising purposes. This is our commitment.

Valki's servers are located across multiple secure data centers worldwide. All data is stored in ISO 27001-certified facilities with 24/7 physical and digital security.

Your data may be processed outside Bangladesh. Regardless of where it is held, the same protections under this Privacy Policy apply. Valki ensures appropriate safeguards are in place for all international data transfers.

Valki does not generally share your information with anyone. However, sharing may occur in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Service: For KYC (Know Your Customer) verification — solely to confirm age and identity.
• Cloud Service Provider: For secure data storage and processing — under contractual confidentiality terms.
• Legal authorities: Under court order or legal obligation — limited strictly to the required information.
• Anti-Fraud System: Fraud Detection Platform — identification data only.

Valki maintains written agreements with all third-party service providers So that they uphold the same privacy standards. They may not share your data with anyone else without Valki's authorisation.

Valki employs a multi-layered security approach to protect your data. Each layer provides its own distinct level of protection:

• SSL/TLS 256-Bit Encryption: All data transmissions are encrypted — no one can intercept them in transit.
• Two-Factor Authentication (2FA): Additional OTP verification for login and payments.
• Real-Time Fraud Monitoring: Instant detection and blocking of suspicious activity.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Staff Training: All Valki staff undergo rigorous data protection training.
• Data Minimization Policy: Only authorised personnel have access to your data.

In the event of a data breach, Valki will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

Cookies and similar technologies are used on the Valki website and app. Cookies are small text files stored on your device that help the platform function more effectively.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how Valki functions.

Valki respects your data protection rights. You have the following rights:

Valki strictly does not collect any information from individuals under the age of 18 and does not permit them to use the platform.

If we suspect that data from a minor has been collected, we will delete it immediately and close the associated account.

If you believe a minor is using Valki, please notify our support team immediately.

Valki retains your data only for as long as necessary — no longer. A general overview is provided below:

• Active account data: For the entire duration your account remains active.
• Financial Transaction Records: 5–7 years as required by legal obligations.
• Customer Support Contact: Up to 3 years after last contact.
• After account closure: All data is deleted, except where retention is required by law.
• Inactive Accounts: After 12 months of inactivity, a notice is sent and the account closure process may begin.

For any privacy-related questions, requests, or complaints, please contact Valki's Data Protection Team.

Email our privacy team: [email protected]

For general support: [email protected]

Valki responds to all privacy requests within 30 days. In complex cases, up to 60 days may be required, and you will be notified accordingly.

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.