Valki FAQ — All your Answers here

No. Under valki's policy, each person may only hold one account. If multiple accounts are detected, all of them will be closed and any balances may be forfeited.

On the login page and click "Forgot Password?". A one-time OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes less than 5 minutes.

For your security, entering the wrong password 5 times in a row will temporarily lock your account. Please wait 30 minutes before trying again, or reset your password. If the issue persists, contact valki Support.

KYC verification is usually required for large withdrawals or for security-related reasons. Once you submit a photo of your National ID or passport, verification is typically completed within 24 hours.

The minimum deposit on Valki is just BDT 200. New players can get started with a small deposit. No hidden fees.

Typically 15 minutes to 2 hours Withdrawals are processed within this timeframe. If KYC verification is incomplete, it may take a little longer. Requests submitted after 11 PM may be processed the following morning.

First, try refreshing the page. In most cases, funds are credited within 2–5 minutes. If it still hasn't appeared, take your mobile banking transaction ID and Log In and let support know via live chat.

Withdrawal limits depend on your account tier and KYC verification status. For standard members, the maximum daily limit is BDT 50,000 and even higher for VIP members. For more details, Terms & Conditions see details.

Before withdrawing a bonus, you must wager a specified amount — this is the wagering requirement. For example, a 30x wagering requirement means that if you receive a BDT 1,000 bonus, you must place BDT 30,000 in bets. Each bonus has its own wagering conditions — Terms & Conditions Read.

Valki returns a portion of your net weekly losses as cashback. Calculations are typically done on Mondays and credited to your account by Tuesday. The cashback rate depends on your VIP tier.

Once a free bet credit is added to your account, the option will appear automatically on your betting slip. Free bets are usually subject to conditions such as specific markets or minimum odds. If your free bet wins, only the profit portion can be withdrawn.

Yes, Valki offers live in-play betting. Watch real-time odds as the match unfolds and place your bets on the go. Live betting is available across cricket, football, and most major sports.

Start by checking your internet connection. Clear your browser cache or try opening the site in incognito mode. If the problem continues, use the valki app — it offers the best game loading performance.

Once a bet is placed, it generally cannot be cancelled. However, some bets offer a "Cash Out" option, allowing you to take a partial profit before the match ends. This feature is not available on all bets.

VIP points are added automatically with every bet you place — across Sports Betting, casino, and slots. You can also earn bonus points through special events.

As you move up VIP tiers, the benefits grow: higher cashback rates, faster withdrawals, a dedicated account manager, a special birthday bonus, and access to exclusive tournaments.

To install the APK on Android, go to Settings > Security and enable "Unknown Sources" first. On iOS, install directly from the App Store. If you run into any issues, send a screenshot to Valki support.

No. You can log in to both the app and the website using the same account. Your balance, bonuses, and VIP points remain the same across all platforms.

If you suspect any unauthorized access, change your password immediately and contact valki Support right away. We will investigate your account — keeping two-factor authentication active significantly reduces this risk.

Under "Responsible Gaming" in your account settings, you'll find options for deposit limits, session time limits, and self-exclusion. For more details, Responsible Gaming View page.

Yes! All Valki support agents provide assistance in Bengali, available 24 hours a day, 7 days a week.

Start by explaining the issue in detail via live chat. If it remains unresolved, send a formal complaint by email. valki aims to respond to all complaints within 48 hours.